Spa Policies

Effective Date: December 21st, 2024

CANCELLATIONS

To ensure the highest level of service for all clients, we have established the following guidelines regarding appointment scheduling, cancellations, and late arrivals:

  • Clients must provide at least 48 hours notice to cancel or reschedule an appointment to avoid penalty.

    • Between 24- 48 Hour Cancellation: Clients who provide between 24- 48 hours’ notice to cancel or reschedule an appointment will incur a cancellation fee of 50% of the service.

    • Same-Day Cancellation: Clients who cancel the same day as their scheduled appointment will incur a fee equal to 100% of the service price, and any deposits made will be forfeited.

  • No-Shows: Clients who do not attend their scheduled appointment without prior notice will be charged the 100% of the scheduled service price, and any deposits made will be forfeited.

  • Late Arrivals: Clients arriving 25 minutes or more past their scheduled appointment time will be subject to a fee equal to 50% of the scheduled service. Appointments may need to be shortened or rescheduled depending on availability.

  • Appointments Without a Card on File: Clients who choose not to keep a credit card on file may only book same-day appointments. Availability for same-day appointments is limited and cannot be guaranteed.

CHILDREN

For the safety, comfort, and privacy of all clients, children are not permitted in treatment rooms. We kindly ask that clients arrange childcare prior to their appointment.

HEALTH & SAFETY

  • Clients should notify staff of any medical conditions, allergies, or injuries prior to their service.

  • Services may be refused if a client’s condition could compromise safety or results.

  • Clients may be asked to wear appropriate clothing or follow specific preparation instructions for certain treatments (e.g., body treatments, waxing).

  • Shoes or personal footwear may be removed during treatments when necessary.

PAYMENT

  • All services must be paid at the time of appointment.

  • Accepted forms of payment: [Visa and MasterCard, Discover, American Express, Debit card, Cash].

  • Gratuities are appreciated but not included unless specified.

GRATUITIES

  • Optional gratuities can be added to card payments or given in cash.

  • A recommended guideline (15–20%) may be noted, but never required.

PERSONAL BELONGINGS

  • The spa is not responsible for lost, stolen, or damaged personal items.

  • Clients are encouraged to store valuables securely or leave them at home.

SERVICE ADJUSTMENT & REFUNDS

  • Service durations may be modified if clients arrive late or miss portions of the appointment.

  • See CANCELLATIONS section for information on refund eligibility.

PRODUCT USE & RECOMMENDATIONS

  • Staff may recommend products for home care, but clients are not obligated to purchase.

  • Liability for adverse reactions from products used outside of the spa is not assumed by the business.

ILLNESS POLICY

  • Clients experiencing symptoms of contagious illness should reschedule.

  • Staff will follow enhanced sanitation and safety protocols.

We appreciate your understanding and cooperation. These policies allow us to provide timely, quality service to all of our clients.